Shipping policy
Shipping & Delivery Policy
Last updated: September 7, 2026
At Varelle Official, we aim to provide clear and reliable shipping throughout the United States. Below you’ll find information about order processing, shipping costs, estimated delivery times, tracking, and delivery issues.
1. Where We Ship
We currently ship throughout the United States.
Shipping availability may depend on the delivery address and any applicable carrier restrictions.
2. Processing Time
Orders are typically processed within:
2–3 business days
Business days are Monday through Friday, excluding weekends and applicable public holidays.
Orders placed after our daily cutoff time will begin processing on the next business day.
During peak periods, holidays, or promotional events, processing may occasionally take slightly longer.
3. Shipping Rates
We currently offer:
Free Standard Shipping on all orders
There is no minimum purchase required.
Any available shipping options will be displayed at checkout before payment is completed.
4. Estimated Delivery Times
Our standard estimated delivery timeframe is:
- Processing time: 2–3 business days
- Transit time: 4–9 business days
- Total estimated delivery time: 6–12 business days
- Order cutoff time: 6:00 PM
- Time zone: Mountain Time (MT), United States
Business days are Monday through Friday.
Please note that delivery times are estimates rather than guarantees. Carrier delays, extreme weather, public holidays, unusually high order volumes, or other circumstances outside our reasonable control may occasionally affect delivery.
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email.
Where tracking is available, this email will include a tracking number or tracking link.
Please allow some time after dispatch for tracking information to become active within the carrier’s system.
6. Multiple Shipments
Orders containing multiple items may occasionally be delivered in separate packages.
This can occur when items are fulfilled separately or become available at different times.
If your order is divided into multiple shipments, you will not be charged additional shipping fees solely because your order was split.
7. Shipping Restrictions
We are unable to ship to certain restricted addresses or locations where our carriers cannot provide reliable delivery.
This may include certain:
- PO Box addresses
- APO/FPO/DPO military addresses
- Restricted or remote delivery areas
If we are unable to fulfill an order to the address provided, we will contact you using the information supplied with your order.
8. Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping information, please contact us as soon as possible at:
We will do our best to update the address before dispatch, but we cannot guarantee changes once an order has entered processing or has been handed to the carrier.
9. Failed Delivery or Returned Packages
If a delivery cannot be completed because of:
- Incorrect or incomplete address information
- Refused delivery
- Failed delivery attempts
- Failure to collect a package where required
the shipment may be returned.
If this occurs, please contact us so we can determine the appropriate next step.
Additional shipping charges may apply if an order needs to be resent due to incorrect customer-provided information or another issue outside our responsibility.
10. Lost Packages
If your shipment appears to have been lost in transit, please contact us at:
Please include your order number so we can investigate the shipment with the relevant carrier or fulfillment provider.
We will work with you to determine an appropriate resolution.
11. Damaged Packages
If your order arrives damaged, please contact us as soon as possible at:
Please provide:
- Your order number
- A description of the issue
- Clear photographs showing the damage
This will allow us to review the issue and determine the appropriate resolution.
For further information, please see our Returns & Refunds Policy.
12. Packages Marked as Delivered
If your tracking information states that your order has been delivered but you cannot locate it, we recommend first:
- Checking around the delivery location
- Checking with other members of your household
- Checking with neighbours or building management where applicable
- Allowing up to 24 hours in case the carrier has marked the shipment as delivered shortly before final delivery
If you are still unable to locate your package, contact us at support@varelleofficial.com.
13. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
Email: support@varelleofficial.com
We will do our best to accommodate your request.
However, once an order has entered processing or has been dispatched, we may no longer be able to modify or cancel it.
14. Returns
Our shipping policy is separate from our return and refund terms.
For information regarding our:
- 30-day return period
- Return eligibility
- Return shipping costs
- Damaged or incorrect products
- Refund processing times
please review our Returns & Refunds Policy.
15. Contact Information
Store name: Varelle Official
Company name: Revitae Brands LLC
Company address:
30 N Gould St, STE R
Sheridan, WY 82801
United States
Warehouse address:
1870 Lynnbury Woods Rd, Dover, DE 19904, USA
Phone: +1 307 228 5717
Email: support@varelleofficial.com
Customer service hours:
Monday to Friday | 09:00–17:00
We aim to respond to customer enquiries as promptly as possible.
16. Updates to This Policy
We may update this Shipping & Delivery Policy from time to time to reflect changes to our shipping services, fulfillment operations, carrier arrangements, or applicable requirements.
The latest version will always be available on this page.